---
title: Good to know
url: https://valedasestrelas-hotel.guestcentric.net/en/good-to-know
language: en
is_homepage: false
hotel: Vale das Estrelas
city: São Teotónio
country: Portugal
phone: "+351 964 869 305"
email: welcome@valleyofthestars.co.uk
---

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- [en](/good-to-know)
- [fr](/fr/bon-a-savoir)
- [pt](/pt/bom-saber)
  
- [Home](/)
- [Boutique stays](/rooms)
- [Wine & Walking Breaks](/packages)
- [Host with us](/retreats-events)
- [Gallery](/gallery)
- [Contact Us](/contacts)
   
[Brand logo](/)
  
# Good to know

 
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## We want you to feel completely at ease when you visit Vale das Estrelas,

 
So here are a few things to keep in mind before your stay:

  
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##### Pace of Life – Slow Down and Settle In

 
The journey to Vale das Estrelas begins the moment you turn onto our dirt track, leaving the paved world behind. This winding path through the Alentejo countryside of cork oak trees and farmland is a transition—a gentle invitation to slow down, breathe a little deeper, and embrace being in nature. Life here moves at a different pace, where the simplest pleasure —a long meal, a sunset, or a sky full of stars—becomes the highlight of your day.

 
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##### Learning About Sustainability

 
Sustainability at Vale das Estrelas is shared between us all, and as our guest you play a key role in conserving water and power. We have an extremely sustainable setup for water and power, but true sustainability goes beyond infrastructure—it’s a mindset. By being mindful of consumption, we can all contribute to an experience that respects the land while offering comfort, beauty, and an authentic way of living in harmony with nature.

 
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##### Fast Internet, Slow Everything Else

 
While we encourage unplugging from information overload - and we’re happy to lock away your handset - we know staying connected can be important. We have fast, reliable internet for those who need to work or check in with the outside world. But trust us, once you’re here, you might find yourself reaching for a glass of wine instead of your phone.

 
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##### Things Happen – At Your Own Risk

 
Travel, especially to remote places, comes with an element of adventure. Uneven paths, shifting weather, or unexpected moments in nature are all part of the experience. We encourage guests to embrace the beauty of the wild while taking responsibility for their own well-being.

 
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##### Tipping Our Staff

 
We are a small, dedicated team that works hard to make your stay special. If you’d like to show your appreciation, tips are always welcome and go directly to the staff who make your experience smooth and memorable.

 
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##### No Refunds – A Small Business Policy

 
As a small, independent lodge, we are unable to offer refunds for cancellations but in some instances can offer credits for a later stay. Your booking supports a sustainable, intimate experience, and we truly appreciate your understanding!

 
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[Valley of the Stars, Lda | Monte Novo da Barreira São Teotónio, Alentejo 7630-579 Portugal](https://maps.google.com?q=Valley+of+the+Stars%2C+Lda++%7C++%0AMonte+Novo+da+Barreira,S%C3%A3o+Teot%C3%B3nio,7630-579)  [+351 964 869 305
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## Vale das Estrelas

**Address:** Valley of the Stars, Lda  |  
Monte Novo da Barreira, São Teotónio, 7630-579, Portugal

**Phone:** +351 964 869 305

**Email:** [welcome@valleyofthestars.co.uk](mailto:welcome@valleyofthestars.co.uk)